Your satisfaction is our top priority. If you are not fully satisfied with your purchase, our return policy makes it simple and transparent.

Return Eligibility

  • Items can be returned within 7–14 days from the date of delivery, depending on the product type.
  • Items must be unused, unopened, and in original packaging with all accessories/manuals included.
  • Certain categories may have different return windows (similar to Amazon/Noon):
    • Mobiles, Laptops, Electronics: 7 days (if unopened or defective).
    • Beauty & Personal Care: Not returnable for hygiene reasons unless defective.
    • Clothing, Fashion, Accessories: 14 days (unused and with original tags).
    • Home Appliances: 7 days (unopened, or if defective).
    • Digital Products & Subscriptions: Non-refundable once delivered/activated.

Non-Returnable Items

  • Products that are opened and used (unless defective).
  • Health, hygiene, and personal care products.
  • Perishable goods (food, beverages, supplements).
  • Gift cards, digital codes, and downloadable software.

Refunds

  • Once the returned item is inspected and approved, a refund will be issued within 5–10 business days.
  • Refunds will be processed via the original payment method (card, wallet, or COD refund via bank transfer).

Defective or Wrong Item

  • If you received a defective, damaged, or incorrect product, please contact our support team within 48 hours of delivery.
  • We will arrange for a replacement or issue a full refund.

Return Shipping

  • Returns due to customer change of mind → customer pays return shipping.
  • Returns due to defective, damaged, or incorrect product → Xpremo AE covers return shipping.