At Xpremo AE, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

1. Return Eligibility

You may request a return within 14 days of receiving your order, provided that:

  • The item is unused, unopened, and in its original condition.
  • The product is returned with its original packaging, accessories, manuals, and tags.
  • The item is accompanied by the original invoice or proof of purchase.
  • The product is not damaged due to misuse, improper handling, or unauthorized repairs.

2. Non-Returnable Items

The following items cannot be returned unless they are defective or damaged upon delivery:

  • Opened or used personal care and hygiene products.
  • Software, digital products, gift cards, and downloadable items.
  • Products marked as Final Sale, Non-Returnable, or Clearance.
  • Customized or personalized products.
  • Consumables such as ink cartridges, toner, batteries, and similar items after opening.
  • Products damaged due to improper installation or misuse.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

To help us process your request quickly, please provide:

  • Your order number.
  • Photos or videos showing the issue.
  • A brief description of the problem.

After verification, we will arrange a replacement, repair, or refund where applicable.

4. Return Process

To request a return:

  1. Contact our customer support team with your order details.
  2. Wait for return authorization before shipping the item.
  3. Securely pack the product in its original packaging.
  4. Ship the item using the instructions provided by our support team.

Returns sent without prior authorization may not be accepted.

5. Refunds

Once your returned item is received and inspected, we will notify you of the approval status.

If approved:

  • Refunds will be processed to the original payment method.
  • Processing may take 5–10 business days, depending on your bank or payment provider.
  • Shipping charges are non-refundable unless the return is due to our error.

6. Exchanges

We replace items only if they are defective, damaged, or if the wrong product was delivered.

If you wish to exchange a product for another model or variation, please contact our customer support team. Additional charges or refunds may apply depending on the price difference.

7. Return Shipping

  • If the return is due to our mistake (wrong item, damaged item, or defective product), we will cover the return shipping cost.
  • For change-of-mind returns or customer preference, the customer is responsible for the return shipping charges.

8. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled and must follow the standard return procedure after delivery.

9. Warranty

Products covered by a manufacturer’s warranty should be serviced according to the manufacturer’s warranty terms.

Warranty coverage does not include damage caused by misuse, accidents, unauthorized modifications, or normal wear and tear.

10. Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team.

We are committed to providing a smooth and fair return process for all our customers.